News by Shaolin Dave
Just so anyone still coming to this site knows,
I have officially taken over authoring
well, first dell kinda screwed me. my computer
broke while i was in tech school, and they refused to fix it.
apparently the warranty doesn't cover any repair or exchanges (?)
anyway, i everntually got a 70% refund for that computer. it really was
a pain though, so i'm not dealing with them anymore. however, they were
saints compared to the next company i bought from. more on that, now...
DON'T BUY FROM IBUYPOWER!!!
they go buy
the company name 'american future technologies', 'ibuypower.com', and
'cyberpower.com'. they claim there are affiliated with alienware
somehow, i was even told by one of their reps they use the same parts,
just they don't sell the name. well. this was a lie.
so i bought
a $2000 computer from these fucktards. it was broken when i got it.
When inserting DVDs, CDs, USB flash drives, portable hard drives
(pretty much any media) the computer would freeze randomly. i'd say,
one out of every four times. the paint job was absolute crap, the
screen had no protection during shipping. the batter wouldn't hold a
charge so i didn't get to experience the benefit of laptop portablitly.
the USB drives would sometimes shut off, disconnecting whatever was
attached. the PCMCIA slot would crash whenever a card was inserted. the
MMC reader just didn't work at all. there was an odd moving dotted line
going down the screen on certain color backgrounds (like the background
color for this site) because of a video card flaw. the LAN port was
pyshically unable to hold a LAN cable, apparently a motherboard flaw.
companies policy was that if i called within 30 days, i could get a
complete refund, minus shipping. so i did. they lied and said there
were giving me a return shipping label. when i called back to check,
they still said they were sending it. after the 30 days passed, some
rep looked up the call, said the rep i talked to made note of our
conversation, but never actually sent the label, who knows why. must've
just forgot. but oh well, that's my fault for not checking more often.
man i was pissed when they said that to me.
drag you through every detail of what happened over the course of the
following year, but during my warranty period i sent the computer in
for a repair. it came back even more broken (it wouldn't even boot half
the time.) so i was promised a refund again, by one of their managers,
Steve. however, after i sent the computer in they changed their minds
about the refund, and decided they were fixing the computer instead.
when i got
it back again, it was still broken. actually, when i turned it on the
screen just blinked black and grey like old broken NES. never seen a PC
do that before. my warranty was up in 10 days, but the other manager
Bryan told me that he would not allow me to send the computer in for
repairs. i had to hand deliver it. so i drove four hours to drop this
thing off (two hours each way) and in person pointed out the problems
month later, i get the computer back. bryan claimed he replaced the
whole computer except the monitor. acutally, apparently this is the
third time that the motherboard and video card have been replaced.
however, all the problems are the same. when i called bryan back up he
yelled at me, accused me of breaking my own computer just so i could
call back. i asked to speak to his supervisor, he lied to me and told
me he owned the company so there was no one else i could talk to. since
then, he's hung up on me every time i called and instructed the other
employees to do the same. i've asked the few who are still polite
enough why i can't get my computer fixed and they said my warranty is
expired. i remind them that i sent it in three times before the
warranty was up and they just say that doesn't matter.
i've made several better business bureau complaints. the reps at the
BBB said they've have a small number of simular compaints, nothing
compared to what the bigger companies like dell get. however,
ratio-wase (size of company or number of customers to number of
compaints) they are far worse. and also they havn't been BBB members
for nearly as long, only a couple years. unfortunately, none of them
could provide solid proof that ibuypower did anything wrong. so i
provided as much proof as i could. it's on the way to them now via
some of the
other reps have validated my suspicion that bryan was lying about being
owner and even gave me the extension to his supervisor's voicemail (the
board of directors). i havn't heard back from them yet though. i
probably never will. looks like i'm out of $2000.
hope that this will dissuade any potentional customers of theirs from
wasting their time and money. i'd hate to see any of my fans go through
what i have.
blurb has helped you out at all, let me know. or better yet, let them
know. i'd love for them to hear that their mistreatment of me has lost
them more customers. contact info for that is on the right side of this
if the blurb
at let them know
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